Shipping policy

Shipping Policy

Thank you for choosing Nuvia Mart. We are committed to providing a smooth and reliable shipping experience from the moment you place your order until it arrives at your doorstep.

Order Processing

All orders are processed within 24 hours of payment confirmation. Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your shipping and tracking information, when available.

Delivery Times

We strive to deliver all orders within 5–7 business days after dispatch.

Please note that delivery times are estimates and may occasionally be affected by circumstances beyond our control, including:

  • Carrier delays

  • Adverse weather conditions

  • Customs clearance (for international shipments)

  • Peak shopping seasons or holidays

We appreciate your understanding should any unforeseen delays occur.

Shipping Rates

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. From time to time, we may offer free shipping promotions on eligible orders.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. Please allow up to 24 hours for the tracking details to become active.

Address Information

Customers are responsible for providing an accurate and complete shipping address at checkout. We cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We will investigate the issue and work toward a prompt resolution.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team through the contact page on our website. We're always happy to help.

Thank you for shopping withNuvia Mart. We appreciate your business and look forward to serving you.